Privacy Policy

Last Updated: June 11, 2026

Alcove Medical, Inc. ("Alcove Medical," "we," "us") respects the privacy of the healthcare professionals and institutional buyers who use our website, https://alcovemedical.org, and our B2B procurement services. This policy explains what information we collect, how we use it, and the choices you have. Our services are intended for business use by verified healthcare institutions and providers, not for consumers.

1. Information We Collect

• Account and verification information. When you request access or create an account we collect your name, work email, phone number, job title, facility or organization name, facility address, and information needed to verify institutional eligibility (e.g., license or organization details you provide).
• Order and payment information. When you place an order we collect billing and shipping details, purchase order numbers and uploaded purchase order documents, and payment information. Card payments are processed by our payment processors; we do not store full card numbers.
• Communications. Emails, form submissions, and phone records related to applications, orders, and support.
• Usage data. Like most websites, we automatically receive device and browsing information (IP address, browser type, pages viewed) through cookies and similar technologies.

2. How We Use Information

• To verify and manage institutional accounts and access tiers
• To process, fulfill, invoice, and ship orders, including purchase-order (Net 30) workflows
• To communicate about applications, orders, shipping, and support
• To maintain our books and records, including syncing order data to our accounting system
• To operate, secure, and improve the website
• To comply with legal, tax, and medical-device regulatory obligations

3. How We Share Information

We do not sell personal information. We share it only with service providers who help us run the business, including: our e-commerce platform (Shopify), payment processors, form and application-intake providers, our accounting software (QuickBooks), email providers, and shipping carriers. These providers process information on our behalf under their own security and privacy obligations. We may also disclose information when required by law, to protect our rights, or in connection with a business transfer.

4. Cookies

We use cookies and similar technologies necessary for the site to function (such as cart and sign-in sessions) and to understand site usage. You can control cookies through your browser settings; disabling them may affect site functionality.

5. Data Retention

We retain account, order, and invoice records for as long as needed for the purposes above and to meet legal, tax, and regulatory record-keeping requirements applicable to medical device distribution.

6. Security

We use commercially reasonable administrative, technical, and physical safeguards, including the security controls of our hosting and payment platforms. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your state of residence, you may have rights to access, correct, or delete personal information we hold about you, and to receive a copy of it. To exercise these rights, contact us using the details below. We will verify your request and respond as required by applicable law. We do not discriminate against you for exercising privacy rights.

8. Children

Our services are for business use by adults. We do not knowingly collect information from anyone under 18.

9. Changes to This Policy

We may update this policy from time to time. The "Last Updated" date above reflects the latest revision. Material changes will be posted on this page.

10. Contact

• Email: orders@alcovemedical.com
• Phone: 480-900-1657
• Address: Alcove Medical, Inc., 2458 N Bellview, Mesa, AZ 85203, United States